Customer Service Specialist

  • Regional Lifestyle
  • Leading Family Owned Business

A fantastic opportunity exists to join one of Australia’s best family businesses in the dynamic poultry industry.

The Customer Service Specialist is responsible for providing effective, efficient and professional customer service to Hazeldene’s internal and external customers. The successful applicant will report to the Customer Service Manager.

Duties include:

  • Receive and input into NAV daily sales orders from business customers
  • To on-sell daily specials to business customers
  • Make and receive inbound and outboard customer calls across all customer segments
  • To review customers service levels with business customers
  • To manage customer relationships
  • Customer visits to review presentation and range
  • Sales presentations for brand adoption
  • Sales reporting to review the success of new product launches and campaigns or identifying opportunities for development
  • To participate in key projects related to packaging, procurement, legislative requirements, and efficiency

To be successful in this role you will have:

  • A minimum of three years’ experience in a customer service role, preferably in a sales oriented capacity
  • High level of customer service skills, including a commitment to follow matters up and resolve issues
  • Strong competency to operate Microsoft Office packages (Word, Excel, Outlook)
  • Strong numeracy and literacy skills
  • Demonstrable ability to on-sell products and make proactive phone calls
  • Ability to call meetings, set agendas and minute meetings
  • Ability to follow process and obtain buy-in to new processes from internal customers
  • Ability to visit customers to conduct reviews and basic sales meetings

Interested?

For further information please see the attached: POSITION DESCRIPTION – Customer Service Specialist

Applications close 5:00 pm Thursday 26, October 2017.

Hazeldene’s are an equal opportunity employer